The Blonde Hedgehog Privacy Policy

The Blonde Hedgehog is committed to protecting your privacy. We will use the information that we collect about you in accordance with The Data Protection (Bailiwick of Guernsey) Law, 2017.

Who we are

The Blonde Hedgehog is a warm and welcoming haven composed of three buildings: Clarence House, The Corner House, and The Blonde Hedgehog itself. Housing two suites, seven rooms, and one cottage, the property is inspired by the rustic beauty and charm of this enamouring island and designed to be a true home away from home.

The Blonde Hedgehog Alderney Ltd, a company limited by guarantee registered in Alderney – Company Registration no: 1971.

What information do we collect?

You give us your information when you book a room with us or a table in our restaurant or communicate with us. We also keep your details when you sign up to receive email newsletters from us.  We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information.

Like most websites, we use “cookies” to help us make our site – and the way you might use it – better. Cookies allow us to remember you, enable online transactions, and understand how you use our website, where we can make improvements.

We may also obtain personal information about you from other sources, such as if a family member or friend contacts us on your behalf. We may combine this information with other information we hold to better understand our guests and improve our services.

Third party organisations

Your information may be shared with us by independent third-party booking agencies like Booking.com or Secret Escapes if you make a booking through them. You should check their Privacy Policy to understand how they will process your data.

Social Media

We use social media to broadcast messages and updates about events and news. You may also see tailored adverts from us on social media platforms based on your interests. Depending on your settings or privacy policies on social media platforms like Facebook, LinkedIn, or Twitter, you might give us permission to access information from those accounts.

Information available publicly

This may include information found in places such as Companies House, your biography on your work website, or information that has been published in articles or newspapers.

Information available publicly

This may include information found in places such as Companies House, your biography on your work website, or information that has been published in articles or newspapers.

How we keep your details safe and secure

Your personal data is held securely on Blonde Hedgehog’s systems or on systems managed by suppliers on our behalf. Access is strictly controlled and limited to people who need it to do their job.

We may need to disclose your details if required by law, to the police, regulatory bodies, or legal advisors.

What we use your personal information for

We process your personal data where it is necessary to perform a contract with you, comply with legal obligations, or where we have a legitimate interest in operating and improving our business. We collect your data to provide you with the events, services, or information you requested and to improve our communications with you. When registering on our website, you can opt to receive our newsletter and event updates. You can manage your preferences at any time and opt out of marketing communications. We may collect your IP address for tracking and security purposes, and we use cookies to track website usage. For more information on how to control cookies, please visit www.aboutcookies.org.

Giving you control

With your consent, we will inform you about events and special offers. You can opt out of marketing communications at any time. If you have opted out, we may still contact you for important information about bookings or changes.

Third Parties

We may share anonymised personal information with other organisations, like Tourism Associations, for statistical and tourism analysis. We do not sell your personal data and will only share it with third parties where necessary to provide our services (for example, booking systems, payment processors, professional advisers), comply with legal obligations, or with your consent.

Sensitive information

In some cases, we may ask for sensitive information (e.g., for certain events or job applications). This information is held securely and only accessible by staff who need it. Sensitive personal data is only collected where necessary and is retained for the shortest period required for its purpose, after which it is securely deleted.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. We may retain personal data for a longer period where necessary to establish, exercise, or defend legal claims, including in relation to employment or contractual matters.

In determining the appropriate retention period, we consider:

• the nature and sensitivity of the personal data
• the purposes for which we process it
• legal and regulatory requirements
• whether we have an ongoing relationship with you

For example:

• Booking and transaction data may be retained for several years to comply with legal and financial obligations
• Marketing data will be retained until you withdraw your consent or opt out
• General enquiries may be retained for a limited period to allow us to respond and follow up
• Website usage data is retained for analytical purposes for a limited time

When personal data is no longer required, we will securely delete or anonymise it.

Your Rights

• The right to request a copy of personal information held about you
• The right to request that inaccuracies be corrected
• The right to request us to stop processing your personal data
• The right to withdraw consent
• The right to lodge a complaint with the Information Commissioner’s Office

Contact Us

Please contact us if you have any questions about our privacy policy or the information we hold about you. Email us at [email protected].