TERMS AND CONDITIONS

YOUR BOOKING

A reservation forms a legal contract between the client and the Blonde Hedgehog (the Company). Upon booking, a 20% deposit will be charged to your credit/debit card, which is non-refundable. Payment in full is due upon departure. For date changes, please inform us promptly; we’ll do our best to accommodate. Alderney Week, a popular event each August, sees high demand and noise due to the increase in island visitors and events. During this week, we require a 50% non-refundable deposit at booking and full payment four weeks prior. We recommend travel insurance in case of cancellations or travel issues.

CANCELLATION POLICY FOR ACCOMMODATION

Reservations canceled within 48 hours of arrival may be fully charged unless we can re-book the accommodation. Failure to check-in without prior cancellation will result in a ‘no-show’ charge for the entire booking.

CANCELLATION BY THE COMPANY

The Company reserves the right to cancel bookings without liability if:
  • Any part of the hotel is closed or unavailable due to factors beyond control.
  • Insolvency or bankruptcy issues arise.
  • The booking or associated events could harm the venue’s or Company’s reputation.

ARRIVAL & DEPARTURE

Check-in is available from 3 pm, with earlier luggage storage if needed. For arrivals after 10 pm, please notify us. Check-out is by 11 am unless late check-out is arranged.

CHILD POLICY

Children are welcome and should be supervised by an adult in public areas and the gardens.

DAMAGES AND BREAKAGES

We kindly ask guests to report any damage immediately. Minor breakages are usually not charged, but significant damage may incur a charge for repair.

DRESS CODE POLICY

Our dining facilities operate with a smart casual dress code in the evenings.

ENVIRONMENT POLICY

We support sustainable practices and Alderney’s plastic-free campaign. We encourage guests to minimize single-use plastics and bring refillable bottles, which we’ll happily refill.

LIABILITY

The Company is not liable for loss or damage to personal property, nor for delays or cancellations due to external factors. We recommend comprehensive travel insurance. Guests engage in activities at their own risk, waiving future claims against the Company and its representatives.

SMOKING POLICY

Smoking is prohibited throughout the hotel, including rooms. A £1000 deep-cleaning fee will apply if evidence of smoking is found in a room.

PET POLICY

Dogs are welcome in Old Corner House by prior arrangement, with a £25 nightly fee (except guide dogs). Dogs should not be on beds, sofas, or armchairs. Guide dogs are welcome in all hotel areas, including the Dining Room.

PRIVACY POLICY

Our Privacy Policy outlines how we handle data in line with GDPR requirements. Full details are available at www.blondehedgehog.com.

TO ALDERNEY

Fog can disrupt travel to Alderney. Travel insurance often covers weather-related issues, so please check your policy for coverage against travel disruptions.

TRAVEL INSURANCE

For UK residents, a new Reciprocal Health Agreement came into force from 1st January 2023. It enables residents from each jurisdiction to access medically necessary healthcare free of charge, whilst they are visiting the other jurisdiction, if that treatment cannot wait until the individual returns to their home jurisdiction.​ However, we ​always advise all visitors to have full travel insurance for ​any medical and repatriation costs​.

VALUABLES AND KEYS

The hotel accepts responsibility only for valuables stored in the reception safe. Room keys should be left at Reception when departing. Items in room safes are stored at the client’s risk.

FEEDBACK

We strive to provide excellent service. For feedback, please discuss with us before departure, or email our General Manager, Tracey Farquhar-Beck, at [email protected].