Terms and Conditions
A reservation constitutes a legal contract between the client and the Blonde Hedgehog (The Company). Upon booking, a deposit of 20% will be taken from you credit/debit card. The deposit is non-refundable. Payment in full is required on departure. If you need to change the date of your booking, please let us know as soon as possible and we will do our utmost to accommodate your request. Alderney Week is an annual event that takes place each August, this is one of the most popular times to visit. During this time the island population almost doubles, as a consequence the island and most of its amenities are in high demand. There are lots of events day and night which also means an increase in noise at anti-social times. Accommodation is at a premium during this time, therefore we require a 50% deposit upon booking. Please note that payment in full for the accommodation is required four weeks prior to the event. Bookings for this week are non-refundable. We always advise that you have travel insurance to cover you in the event of cancellation or should you be unable to travel.
CANCELLATION POLICY FOR ACCOMMODATION
Any reservation/s cancelled within 48 hours of the arrival date is liable to be charged for unless we are able to re-let the accommodation to another guest. If you fail to check into the hotel and you have not cancelled your booking, a ‘no-show’ charge equal to the full cost of the booking will be taken from your debit or credit card.
CANCELLATION BY THE COMPANY
The company may cancel the booking at any time without liability to the Client if: I. Any part of the hotel is closed or unable to operate for any reason beyond the hotel’s control. II. If you or the Company become insolvent, or in the case of an individual, becomes subject to bankruptcy petition. III. The person associated with the booking and/or the purpose of any event associated with the booking might damage the reputation of the venue or the company.
ARRIVAL & DEPARTURE
Our rooms are available to check in from 3pm at the latest, unless otherwise arranged. If you arrive on the island prior to check in time, we will happily store your luggage for you until your room is ready to check in. Please do let us know if you will be arriving later than 10pm.Departure before 11am is appreciated unless late check out has been arranged.
We welcome children at the Blonde Hedgehog. We politely ask that children are accompanied by an adult in public areas and the gardens.
DAMAGES AND BREAKAGES
Whilst we are delighted to have you stay with us, we understand, as in any home, that some things just stop working and there may be occasions when we do not notice. Some things get broken accidentally and some are damaged through carelessness. We ask that you treat our hotel as if it’s your own and that you report any incidents as they occur. We do not normally charge for minor breakages that you cause, but we may send you an invoice for repair or making good if the damage or breakage is significant.
DRESS CODE POLICY
Alderney is a very casual island and we expect that a lot of visitors will want to make the most of our beautiful walks, wildlife and stunning scenery. Therefore we operate a smart casual dress code for patrons using our dining facilities in the restaurant during the evenings.
At the Blonde Hedgehog we are keen to promote environmentally conscious hospitality, tourism and business practices and fully support Alderney’s local plastic free campaign. We therefore ask all of our guests to bring as few single use plastics as possible. Please do bring your refillable bottles to us and we will happily refill these for you.
The Company does not accept any responsibility or liability in respect of loss or damage to any person or property brought onto the premises by or on behalf of the client, his servants and agent, or persons authorised by him to visit the premises, unless proven to be caused by a negligent act. The Company does not accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of our control. You are strongly advised to ensure they are covered by your own comprehensive insurance. The client acknowledges that he may be engaging in any activities provided by the company and waives any or all claims that he may have in the future against the company and any of its shareholders, directors, officers employees or servants for any personal injury, death, property damage or other loss which the customer may sustain during or as result of the activities and hereby covenants with the company to indemnify, keep indemnified and save harmless, the company against any such claim made by the customer.
The Blonde Hedgehog is a non-smoking hotel, including all public rooms, bedrooms and suites. A deep cleaning charge of £1000 will be charged if evidence of smoking is detected in your bedroom.
Dogs are welcome by prior arrangement in Old Corner House with a charge of £25 per night with exception to guide dogs who can stay free of charge. Damage to rooms will be charged for and we particularly ask that dogs should not be allowed onto the beds, sofas and armchairs. Guide dogs are welcomed all parts of the hotel including the Dining Room.
Fog and mist can be problematic for travel to and from Alderney. Travel Insurance Policies usually cover inclement weather but do check when purchasing your policy. We always advise that you have travel insurance to cover you in the event of cancellation or should you be unable to travel.
The Reciprocal Health Agreement between the UK and the Channel Islands ended on 31st March 2009. Therefore, any UK resident seeking medical treatment whilst on Alderney will be charged.All visitors to the Bailiwick of Guernsey, which includes Alderney, are advised to take out full travel insurance to cover the cost of any medical treatment that they may require and repatriation costs. The European Health Insurance Card (EHIC) is not valid in Alderney.
VALUABLES AND KEYS
The Hotel can only accept responsibility for valuables deposited with reception for safe keeping in the hotel’s safe. Please remember to leave room keys at Reception when leaving the Hotel. Any valuables left in bedroom safety deposit box will be done so at clients own risk.
Our aim is to provide you with the best possible experience during your stay and live up to the highest possible standard of customer service. We know that sometimes things can go a little array or at the other end of the scale, someone has given exceptional service. We always appreciate feedback, both positive or negative to ensure that we address any issues as they arise or that we praise our colleagues for outstanding work. Please do give us the opportunity to discuss this with you before you depart. If you would prefer to put this in writing to us, please email our General Manager, Tracey Farquhar-Beck at [email protected]